Nortel 920-165 Exam

If you have a Contact Center Rls. 6.0 system in your company, it would be good to have a technician, or administrator who can design and plan products that can work with the system.920-165 To become certified in this you must pass the 920-165: NCDS - Contact Center Rls. 6.0 exam.

To get an idea of what this test looks like, here is an overview:

Objectives/Percentage of Exam
Contact Center Portfolio 19%
Architecture 13%
Contact Center Manager 18%
Contact Center Multimedia 16%
Communication Control Toolkit 18%
Business Solutions 10%
System Management 6%

In the Contact Center Portfolio section, you will take a customer’s business needs and select the correct solution, using the best Contact Center set, features, and products, that will solve the customer’s problem.920-165 Exam In the Architecture section, you will take a problem and determine the minimum customer voice and data network requirements that will work to implement the system.920-165 Braindump In the Contact Center Manager section you will explain the attributes, under CCMS that will provide the best solution for a medium-sized customer system to work successfully.Testking
920-165 In the Contact Center Multimedia section, that you will explain the attributes, under CCMM, that will provide the best solution for a medium-sized customer system to work successfully. In the Communication Control Toolkit section you will explain the attributes, under CCT, that will provide the best solution for a medium-sized customer system to work successfully. In the Business Solutions section, you will be given a business problem, along with certain requirements, and will need to show what design issues are best to use to resolve the problem using the Agent Greeting, Unified Messaging, Call Recording and Quality Monitoring, Remote Agents, or Self-Service applications as tools to come up with the best solution. And finally, in the System Management section you will need to explain the purpose, features, and capabilities of network management, server management, Contact Center Manager Server Utility, and License Manager.

When you are ready for this test, contact certifyme. Why contact certifyme? Because by using our tests you can demonstrate your in-depth technical skills, earn recognition for your learning efforts, accelerate your career development plans, and make you a more valuable member for your employer's team.